Numa

Numa is a dual-sided mental health platform designed to connect professionals with patients in a single, centralized hub.

overview

Before my involvement, the team had experimented with AI to generate interfaces quickly. While fast, the results lacked structure, usability, and credibility. There was no clear sense of how the product actually worked.


At the same time:


  • Investors were questioning the platform’s readiness

  • A major funding round was approaching

  • The company required a clear and functional MVP to proceed


The task was straightforward and tough:

“Define the product, design it, and make it believable, quickly.”

TL;DR Impact

  • Delivered core MVP 14 days early

  • $400k investment approved

  • 95% user satisfaction vs. previous AI-generated UI

TEAM
Nathan Leite
Anshita
Dwiparna
ROLE

Product Designer

UX Researcher

INDUSTRY
Healthtech
TIMELINE

August 2025 - Dec. 2025

From the user’s perspective

Professionals (B2B) required a solution to:


  • Establish a personal brand, not just a profile and market their services beyond simple scheduling


  • Develop session packages, content, and workshops


  • Organize chats and sessions in one location



Patients (B2C) required:


  • A safe platform to connect with professionals


  • A space to monitor emotions and mental health context


  • Control over what sensitive data was shared


  • A platform for continuous personal growth

From the user’s perspective

Professionals (B2B) required a solution to:


  • Establish a personal brand, not just a profile and market their services beyond simple scheduling


  • Develop session packages, content, and workshops


  • Organize chats and sessions in one location



Patients (B2C) required:


  • A safe platform to connect with professionals


  • A space to monitor emotions and mental health context


  • Control over what sensitive data was shared


  • A platform for continuous personal growth

From the business perspective

The biggest risk for the company wasn’t churn or revenue yet – it was uncertainty.


  • No coherent product structure


  • No usable interface to show investors


  • No shared understanding of how the platform would work


With a $400k investment decision pending, design became a business-critical activity.

From the business perspective

The biggest risk for the company wasn’t churn or revenue yet – it was uncertainty.


  • No coherent product structure


  • No usable interface to show investors


  • No shared understanding of how the platform would work


With a $400k investment decision pending, design became a business-critical activity.

Oh, important

  1. Due to confidentiality, I had no access to users during the design phase

  2. Aligned decisions with the client through one weekly meeting only.

Constraints solutions

To move fast without guessing blindly, I strategically used AI to:


  • Accelerate early structure (sitemap, user flows, task flows, wireframes…)


  • Developed a synthetic user using Google Gemini, designed to act like an interview participant, biased with realistic mental health data


PS: The synthetic user was not a replacement for a real user validation, which was planned post-MVP.

BTW, the old AI generated screens 💀

Execution

The process progressed quickly and thoughtfully:


  • Product structure and flows came first


  • Important screens were designed early (login, dashboards, states)


  • Visual direction evolved from “corporate tool” to feed-like platform

The final UI design was approachable, human, and content-centric, than a strict enterprise system.


This was particularly important in a mental health setting, where trust and familiarity are more valuable than innovation.

$400.000,00

investment approved

95%

user satisfaction

14 days early

delivered core MVP

In conclusion…

This project taught me a few things:


  • Users can be hard to reach – design still has to move forward


  • Constraints don’t decrease responsibility – they increase it


  • Design often exists to reduce business uncertainty, not just user friction


  • AI it’s a leverage tool, when used deliberately

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